Patients’ Charter and Welfare Support

Right to Choice of Healthcare and Humane Treatment

 

  • Patients shall have the right to determine the doctor of his/her choice and the right to accept or refuse the procedure, investigation or treatment that has been proposed.
  • Patients have the right to a second medical opinion at any time.
  • Patients shall be treated with care, consideration, respect and dignity without any discrimination.

 Right to Information and Consent

 

  • Patients shall have the right to clear and concise information and explanation to allow them to give informed consent on any procedure, investigation or treatment.

Right to Confidentiality

 

  • All information regarding the patients will be kept confidential and will only be released to authorised persons.

Safe and Healthy Environment

 

  • A patient shall be given quality healthcare in a safe and healthy environment.
  • Hospital Fatimah since its foundation has always emphasized the importance of service for the poor, needy and marginalized and as a not-for-profit hospital, it has a special interest in assisting the underprivileged group of people in our society.
  • The Welfare Programme is designed to assist the poor and needy who come to Hospital Fatimah for treatment. The objective of the Welfare Programme is to ensure that these patients can have access to financial assistance. The Programme would check the authenticity of claims and verify that they are genuine. This is done by each applicant completing a detailed application form and submitting the necessary documents. After checking such information and the documents, the application together with an accompanying welfare report are submitted for consideration by the Hospital’s Welfare Committee.
  • The welfare committee must be satisfied that the applicant is genuinely poor and in need of financial assistance. For those who are less qualified, the Hospital will try to assist in other ways such as offering deferred payment arrangements if appropriate.

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always ready to assist you with any questions you may have in mind.